Refund and Exchange Policy

We offer exchange/replacement only in case of:

• Damaged product received
• Wrong product delivered
• Manufacturing defect
• Exchange Available for Size and Designs Changes, Except Sale Product
• Exchange Is Valid Only for 7 Days. Please Inform Us Within 7 Days of Delivery

All exchange/replacement requests are subject to product availability and verification.

To request any exchange or replacement, customers must provide:

• A clear 360° unboxing video
• The video must start before opening the parcel
• The shipping label must be clearly visible in the video

Returned products must meet the following conditions:

• Product must be unused
• Product must be in original packaging
• Tags, accessories, and original contents must be intact
• Product should not show signs of wear, damage, or misuse caused after delivery

Products failing quality inspection may not qualify for exchange/replacement.

We currently do not offer refunds on delivered orders.

Refunds are applicable only if:

• The order is cancelled by us
• The product is unavailable after payment confirmation

In such cases, eligible refunds will be processed to the original payment method.

To confirm orders, customers are required to pay a 10% advance amount.

• The 10% advance is non-refundable
• It is treated as token money for order confirmation
• This policy helps prevent fake or non-serious orders

Returns/exchanges will not be accepted for:

• Minor color/design variation due to lighting or photography
• Damage caused by customer misuse
• Claims made without unboxing video proof
• Sale or discounted products (no return, exchange, or refund on sale items)

• Raise an Exchange Request - Once you raise an exchange request, we will provide you with the address where you need to courier the product.
• Courier & QC Check - Courier the product to the provided address. Once we receive it, our team will conduct a quality check (QC) to ensure the product is eligible for exchange.
• Select Your New Product - After the QC is approved, we will message you to select a new product of the same value. If the new product costs more, you can pay the difference. If it costs less, the remaining amount can be used towards your next order.
• Exchange Shipping Charges - If we deliver the wrong size or a defective product, we will refund your return shipping charges up to ₹100. If the exact product and size ordered are delivered, the return courier charges will not be refunded.

Note: Pickup facility is not yet available.

Orders can only be cancelled before dispatch. Once dispatched, cancellation requests may not be accepted.